Terms of Service

Last updated: 20 August 2026

These are the terms for using PatchUp, operated by Blaise, a sole trader trading as PatchUp, United Kingdom. They're written in plain English on purpose - if anything is unclear, ask before you rely on it: hello@getpatchup.co.uk.

What PatchUp is

A job management tool for tradespeople: quotes, scheduling, invoicing, payment chasing and customer records. It sends emails to your customers on your behalf - booking confirmations, invoices, payment reminders - based on what you set up.

Who can use it

PatchUp is for business use by people aged 18 or over, running or working for a trade. It isn't a consumer product - by signing up you confirm you're using it for your business.

Your account

• You must give accurate details and keep your password to yourself. What happens under your login is your responsibility, so tell us straight away if you think someone else has access.
• You can add team members and control what each can see and do. Adding someone means you're happy for them to see what you've granted them.
• The trial is 14 days, no card needed. After that it's a paid subscription: a monthly base price plus a per-person price for each additional active team member, both shown on the Billing page before you pay anything.

Paying, prices, and refunds

• Billing is monthly through Stripe. If a payment fails we'll retry over a few days and email you; if it keeps failing your account may be suspended, and if it stays unpaid the subscription is cancelled - which starts the 30-day deletion clock below.
• Cancel whenever you like from the Billing page - no notice period, no exit fee. You keep access until the end of the period you've already paid for.
• We don't give partial refunds. When you cancel you keep access to the end of the paid month and aren't charged again; we don't refund the unused part of a month. Nothing here affects rights you have under UK consumer law that can't be excluded.
• Price changes: if we change the subscription price, we'll email you at least 30 days before it takes effect. If you don't want the new price, cancel before it starts.

Your customers' data, and our role

The customer details, job records and photos you put into PatchUp are yours, and legally you are their data controller - we process them on your instructions (see the Privacy Policy). That means it's your responsibility to have a lawful basis for what you enter: don't photograph more of someone's home than the job needs, and if a customer asks you to correct or delete their details, do it. The tools are there.

Our role as your data processor

For that customer data, you are the controller and we are your processor. This section sets out how we act on your behalf (UK GDPR Article 28). While you use PatchUp, we will:

• process that data only to provide PatchUp and only on your instructions (using the app is how you give them);
• keep it confidential and make sure the people who can access it are bound to do the same;
• protect it with appropriate security - the measures described in the Privacy Policy;
• use only the sub-processors listed in the Privacy Policy, and tell you before adding a new one so you can object;
• help you respond to your customers' data requests, and to complaints or breaches, using the export and deletion tools built into the app;
• delete it 30 days after you cancel (the export lets you take it first);
• make available the information you reasonably need to show this is being done.

If you need a separate signed data processing agreement for your own compliance, email us and we'll sort one out.

What happens to your data after you cancel

Thirty days after cancellation, everything in your account is permanently deleted - clients, jobs, quotes, invoices, photos, notes, all of it, irreversibly. Download your records first using the export on the Billing page. Your invoices are your own tax documents and HMRC expects you to keep them for six years - that duty is yours, and the export exists so you can meet it.

Who owns what

You own the data you put in. We own PatchUp itself - the software, the design and the PatchUp name and brand - and using the service doesn't transfer any of that to you. You give us permission to host and process your data only as far as we need to in order to run the service for you.

What you can't use PatchUp for

• Anything unlawful, including harassing people with payment chasers for money that isn't owed
• Sending spam - the email features are for genuine customers of your own business, and we may rate-limit or suspend sending we reasonably believe is being abused
• Trying to access other businesses' data or probe the service's security (if you find a hole, email us - we'll thank you, not sue you)
• Reselling access without our agreement

Because PatchUp sends email in your name, you're responsible for what's sent from your account. If your use causes a third-party claim against us - for example spam complaints, or a customer's data you had no right to enter - you agree to cover the reasonable costs we face as a result.

What we promise, and what we don't

We work to keep PatchUp available, fast and correct, and we take the safety of your data seriously. But we're a software tool, not your accountant or your lawyer: you're responsible for checking that your invoices, prices and tax handling are right before they go to customers. Some features use AI (the voice and note tools) - it's helpful but not perfect, so check what it produces before you send it. We don't guarantee uninterrupted service, features may change or be withdrawn as the product develops, and planned maintenance or a fault may occasionally make it unavailable.

If something we get wrong causes you loss, our total liability is capped at what you've paid us in the twelve months before the problem. We aren't liable for indirect or consequential losses, or for lost profits. Nothing in these terms limits liability that can't legally be limited, like liability for fraud, or death or personal injury caused by negligence.

Ending an account our side

We can suspend or close an account that breaks these terms or doesn't pay, and we'll say why. The 30-day deletion clock and your right to export apply the same way they do when you cancel yourself.

Changes and the law

If we change these terms in a way that matters, we'll tell you by email before it takes effect - carrying on using PatchUp after that means you accept the change. These terms are governed by the law of England and Wales, and disputes belong to its courts.

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